Terms & conditions

ORDERING

All orders MUST BE PLACED ONLINE. Orders via email or phone call are not accepted. 

Online orders must be made at least 4 days (inclusive of sat, sun & public holidays) in advance of your delivery date (delivery date not inclusive).

Please ensure correct entry of email address and mobile number to avoid delay in processing or non-processing of your order. If you did not receive any email(s) from us after placing your order, they might have gone to your spam folder, make a check and contact us at order@lulus.com.sg if otherwise.

 

MINIMUM ORDER

There is no minimum order amount required (no minimum required for order of party platters or e-gift vouchers).

However for ordering of packages, a min of 15 boxes in a single order is required. All orders come with complimentary message cards and paper bags for every box.

 

4R MESSAGE CARDS

All orders come with complimentary personalised 4R message card (option to include photo for free or just text message) for every box. Exception applies to e-gift voucher packages, where a standard (non-personalised) card will be provided. 

You may upload your photo during online ordering OR email your photo to our design team at cards@lulus.com.sg no later than 4 days before your delivery or collection date.

Our design team will work on your card as soon as we have received your submission. Please allow 1 working day for our design team to send you a draft of your card for approval. Customers who submit their photos / message on Friday late afternoon or over the weekends, will receive their draft by following Monday evening.

No changes is allowed once cards are approved for production.

All cards will be processed for production at 4pm, 2 working days before your delivery / collection date. Please revert to our design team for any changes to the draft at least 2 hours before production deadline. If we do not receive any response from you after sending you the draft (via email), we will proceed to send the last draft for print.

If we did not receive your baby photo / message by our production deadline, a generic message card will be printed for your message cards.

If it is necessary for you to make any changes after your approval or production deadline, a reprint surcharge of $25 will apply. This surcharge cannot be waived.

 

DELIVERY CHARGES

FREE delivery slots are available for orders above $180. Delivery charges from $19 onwards apply for orders below $180. *additional $6 surcharge apply for special zones addresses.

Click here to find out the available delivery slots and special zones postal codes.

Orders / Deliveries cannot be combined to meet the minimum nett requirement for free delivery slots.

 

DELIVERY TIME

We deliver daily between 9am to 3pm. Click here to find out the available delivery slots

 

REDELIVERY CHARGES

All deliveries are for local addresses only (including Sentosa but excluding offshore islands).

Please ensure someone will be available to receive the packages at the provided delivery address. In situations wherein nobody is around to receive the packages, the packages will be returned to our outlet. You may also arrange a redelivery at flat rate of $25 per trip, subject to availability.

Delivery charges (if any) will not be refunded for packages that are returned to our outlet.

 

PROMOTIONAL CODES

Multiple promotional codes may be applied per single order, unless otherwise stated. In the event if promotional codes are found to be applied inappropriately, customers will be required to top up the discount difference if payment has been made during online ordering.

 

PAYMENT

All prices are nett. We do not have GST.

All prices listed on our website are calculated in SGD (Singapore Dollars).

Payment may be made via Credit Cards, Debit Cards (we accept all major credit cards from Visa & Mastercard) and PayNow. No additional credit card processing fees.

 

CHANGES TO ORDER, CANCELLATION CHARGES & REFUND

Any changes to the order must be updated with us no later by 1pm, 2 working days before delivery as all products are made to order. Changes include change of delivery date, time, address, number of boxes, pastry option. In the event if you have already approved your message cards for production, no change of theme box option is allowed.

For reduction of boxes, a minimum of 15 boxes per theme box / pastry set must still apply in a single order. In the event if your order is made by credit card and the changes involve a refund, a 3% credit card processing fees (for refund) will be deducted off refund amount.

In the event if boxes reduction are made after 1pm, 2 working days before delivery, 50% on the amount of reduced boxes is chargeable.

An administrative charge of $50 is chargeable for all cancelled orders with more than 3 days notice from your delivery date. In the event if message cards have been worked on (e.g. our design team has sent out the first draft for customers' approval), a designer charge of $15 per theme design will be imposed.

A cancellation charge of 50% of the total bill (including surcharges) is chargeable for all cancelled orders with less than 3 days notice from your delivery date.

There will be no refund for cancellation notice less than 24 hours before delivery date, 100% of your total bill will be chargeable.

 

CARE FOR OUR PACKAGES

Packages must be consumed on the same day of delivery as all our food items are freshly made on the early morning of the delivery day.

All packages must be distributed on the date of its delivery, otherwise, please refrigerate the packages upon receiving them.

Exception applies to our confectionary pastry sets, where the packages have shelf lives of minimum 14 days, with proper storage care in dry and shady condition.

 

OUR PACKAGES

We take the extra effort to ensure that our website is up to date and availability of our products is updated regularly. However, theme box packaging or food items may become unavailable due to unforeseen circumstances.

In the event that any food items or theme boxes are unavailable, we will contact you and propose possible substitutions before proceeding with your order.